Shipping policy

TERMS OF SERVICE

OVERVIEW

This website is operated by Gemoran. Throughout the site, the terms "we", "us", and "our" refer to Gemoran. By accessing our site and/or purchasing something from us, you agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including any additional policies referenced here or available via hyperlink.

These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, and content contributors. If you do not agree to these Terms, you may not access the website or use any of our services.

SECTION 1 – ONLINE STORE TERMS

By using this site, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us permission to allow any of your minor dependents to use the site.

You may not use our products for any illegal or unauthorized purpose. In using our services, you must not violate any laws in your jurisdiction, including copyright or trademark laws.

You must not transmit any malware, viruses, or any harmful code. Violation of these Terms will result in immediate termination of your access to our services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone, at any time, for any reason.

You understand that your content (excluding payment details) may be transferred unencrypted and may involve transmissions over multiple networks. Payment data is always encrypted during transmission.

You agree not to duplicate, reproduce, sell, or exploit any portion of our service or website without express written consent from us.

SECTION 3 – SHIPPING POLICY

At Gemoran, we strive to deliver pet essentials with care and efficiency.

Shipping Fees: You will only be charged once for shipping per order, including returns. No restocking fees apply.
Processing Time: Orders are processed within 2–4 business days. During peak periods, processing may take longer.
Tracking: Once shipped, you will receive an email with tracking details to monitor your package.
International Shipping: We ship globally. Please note that customs duties or taxes may apply based on your country’s regulations.
Damaged Packages: If your item arrives damaged, please contact us at support@gemoran.shop within 7 days of delivery with your order number and photos of the damage. We will arrange a replacement or refund.
Product Variations: Some products may vary slightly in size or color due to lighting or manual measurement. These are not considered defects.

SECTION 4 – ACCURACY & INFORMATION

We strive to provide accurate, current information but are not responsible for any outdated or incomplete content on the website. Content is provided for general use only and should not be solely relied upon without consulting more accurate or timely resources.

We may update, modify, or remove content without obligation to notify users. It is your responsibility to monitor changes to our site.

SECTION 5 – RETURN & REFUND POLICY

Returns: We accept returns within 30 days of delivery if items are unused and in their original condition. Custom or personalized items are non-refundable.
How to Return: Email us at support@gemoran.shop with your order number and reason for return. Once approved, we will provide return instructions.
Refunds: Once we receive and inspect the item, approved refunds will be issued to your original payment method.
Exchanges: We gladly offer exchanges for incorrect or defective items. Please contact us first to arrange it.

SECTION 6 – LIMITATION OF LIABILITY

Gemoran shall not be liable for any indirect, incidental, or consequential damages arising from the use of our site or products. All services and items are provided "as is" without warranties of any kind.

SECTION 7 – CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us:

Email: support@gemoran.shop
Phone: +1 (719) 384-0102
Address: 4825 Retreat Avenue, Laurel, IN 47024, United States